VIDA for Independent Repair

VIDA stands for "Vehicle Information and Diagnostics for Aftersales". A VIDA subscription could include service and parts information along with wiring schematics, and the ability to download software to a vehicle. Product subscriptions are ranged to be appropriate for a full-service shop through to a stand-alone parts counter.

The wiring schematics for MY's 1994-2016 * are available as separate online PDF type subscription products.

*Wiring schematics for MY 2016 and newer (XC90, S90,V90 and similar platform vehicles) are only viewable within a VIDA subscription that includes Diagnostics or Diagnostics and Software Download.

If you are outside the United States or Canada go to: http://workshopsupportguide.volvocars.biz/home.aspx

VIDA purchased through Volvo Tech Info is ONLY for use in North America for North American market cars. Use of this product to remotely service cars, especially outside of North America is Strictly Prohibited. Unauthorized use shall be cause for immediate termination of access without notice. Any such misuse may result in additional civil and/or criminal legal action. Upon termination, the Service will immediately be disabled. You will not be refunded any portion of the purchase price already paid. See VIDA License Agreement for additional information

SPA and CMA platform late model Volvos connect using the VOE Adapter.

SPA cars begin as follows:

VOE Part number 9513108

Ethernet RJ45 cable 9513095

Part number 9513108 VOE adapter - one end plugs into the OBDII connector in the car - the other end plugs into the laptop Ethernet port. If that port is being used for an internet connection then a USB to Ethernet adapter is needed, it is locally available.

DiCE is the preferred connection for P3 vehicles – more DiCE information is available in Special Tool Bulletin 00-160

DiCE will not function with SPA and CMA platform Vehicles.

Users must always log onto the volvotechinfo.com (VTI) website with the same VTI Username - it is linked to your VIDA account. If a previous subscription was purchased, there is a corresponding VTI account and corresponding VIDA account. Make sure you are logging onto this website with that same Username. The VIDA subscriptions are linked to the User ID and not the computer. One subscription per user.

* Volvo Tech Info and VIDA are two separate systems. You will have TWO distinct ID's.

When purchasing a subscription or software download Volvotechinfo.com accepts credit and debit cards issued by Visa, MasterCard and American Express.

Your credit card company must support AVS checking (Address Verification System) AVS compares the submitted street address and ZIP code with the values on file at the cardholder's bank. The information you enter must match EXACTLY with what your card company has on file. Please do not try to process your credit card more than once if it is declined, unless you are using a completely different credit card/debit card number, or you are correcting an error in your Billing Information.

If you try to process an order multiple times and your credit card continues to be declined because of AVS, you will see multiple pending charges on your credit card for the full order amount. Funds for each pending charge will be unavailable until the hold is cleared. This may take several days.

The Service is directed at trained technicians and all use of the Service is at your own sole risk. Take the time to read Computer Requirements and the VIDA License Agreement.

When creating your VTI account you must enter a valid name under the Company section. (Do not use “N/A”, “none”, “Consumer”, “Other”, etc.) All information fields should have correct information.

If you want to download software to a car you must purchase a VIDA PARTS, SERVICE, DIAGNOSTICS, AND SOFTWARE DOWNLOAD subscription. Go to: Purchase VIDA Subscription and order there. When ordering your VIDA Subscription - be sure to select "VIDA" from the VIDA Product drop down.

If you are purchasing your FIRST VIDA subscription:

After placing your initial subscription order you will receive an email once your VIDA Partner ID (Company ID, 8USXXXX), VIDA user name (J-DOE1) and temporary password are established at Volvo Car Corporation in Sweden. This step is mostly automated but could take a couple of hours to fully process. You must wait for this email before trying to log into VIDA or VIDA Admin. You have to follow the directions in the email to reset the PRE-EXPIRED password.

*Note: Your Username and password for the volvotechinfo.com website is separate and different from what is provided for your VIDA subscription.

https://vidainstaller.volvocars.biz/client-installer/VIDASetup.exe

For first time Users - after you buy a 3 day subscription you will be emailed a VIDA User ID. It can take up to 3-4 hours for your User ID email (but is usually quicker). You MUST reset the password in the e mail RIGHT AWAY. Do not attempt to log into VIDA with the password from the email. Follow the DIRECTIONS in the email. Once you reset that password with your own new one you can wait as long as you want to activate the subscription.

Follow the directions to install and setup VIDA:

• Installation Instructions
• VIDA Admin Setup
• Video

Once activated, the subscription will run 72 consecutive hours (for a three day subscription). We cannot pause or extend a subscription.

After you activate the subscription you will have to pay for each software item you buy. You can only buy ONE item at a time.

** Any time after the first activation - whenever you activate a subscription you only need to check the Activate box. As long as you are still using the same approved Device you do NOT have to move the User to the left in Admin (they should be there already). Computer registration is no longer required - only device approval is necessary when introducing a new computer.

Note: If you are having a problem with a new subscription you buy, ordering another subscription does NOT correct the problem. Open a help request in VTI to resolve the issue.

Once you have purchased a bulletin or wiring diagram subscription, you can access the information via the Workshop Literature Library. Once you are logged in, go to the Workshop Library tile from the home page to access the content.

New Users may be added to your existing VIDA account by the support team. It is necessary to provide on a help request the person's First and Last name and a valid e-mail address not previously used for VIDA.

The support team will create the ID in IDM and add the ID to VIDA admin.

Function:

• For (2) two users to work simultaneously with VIDA (2) two subscription must be active and users can then be assigned using VIDA admin.
• Each user can be assigned to the subscription you would like in VIDA admin by clicking on the subscription and then assigning users.
• If you have (2) two user IDs for your account and only (1) one subscription, it is necessary for the user to sign off completely. Only then can the other user be assigned to the subscription and work in VIDA.

After you activate your subscription you will have to pay for each software item you buy. You can only buy ONE item at a time.

VIDA has an extensive HELP section which can be reached from any point within VIDA simply by hitting the "F1" button on your keyboard.

There is also a help link in the lower right corner of VIDA to access the help system.

Fully profile the car out to the correct transmission. Address all DTCs. Go to Software/All - choose your SW/Add SW/Purchase - fill in your VTI info for billing/ Query the order, Retrieve and Download.

When software is purchased, ensure that you are logged into this Volvo Bookstore site and the page is opened in the background before continuing with the purchase. Otherwise, the system may stall at a percentage of completion, and the continue button will be grayed-out.

Please note: VIDA will still require a log in with your user name and password, that is a separate log in.

If the download fails, it is generally not productive to perform multiple attempts unless you identified the reason the first attempt failed. If you encounter any error messages, it would be helpful if you could take a screen capture of the error message and post it in a help request on VTI.

For any failed downloads; credit requests must be submitted within 14 days of purchase by creating a Software Refund Request.

Controller

Volvo Car Corporation, a Swedish legal entity with registration number 556074-3089 and address Assar Gabrielssons Väg, SE-405 31, Gothenburg, Sweden. Hereinafter referred to as "we", "our" and "us", will process your personal data as described below.

Purpose and legal basis for processing

We process the personal data that you provide in connection with the creation of your VIDA account. The purpose of our processing is to administer your VIDA account (from registration to eventual termination of the account), to provide you with all the functionality related to VIDA, to allow access to VIDA and to communicate updates related to VIDA. Log data generated when using VIDA is processed as necessary or appropriate to safeguard the security and functionality of VIDA for example against malware or unauthorized access. The legal basis for our processing as described above is legitimate interest in order to provide VIDA and related services to the workshops. You have full rights in accordance with the GDPR - Please direct any GDPR request to Volvo cars using the contact information on our Subject Request form.

Disclosure and recipients of your personal data

Your personal data will be disclosed to and processed by companies within the same group of companies as Volvo cars (if applicable)

Retention time

We will process your personal data provide in connection with the creation of your VIDA account for a period of maximum 1 year from the date of ending your VIDA subscription.

Your rights and contact information

For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints as well as contact details to our Data Protection Officer, please visit https://support.volvocars.com/privacy.

Subscription Refund Policy

It is Volvo's policy that subscriptions will not be refunded once they have been activated, regardless of duration, or circumstance.

The subscription is to be used solely for internal purposes by the person(s) or company that has made the purchase. Under no circumstances may any subscriptions purchased from this site be used outside the boundaries of the United States and Canada, and its respective states and provinces. The access to VIDA is non-transferable and non-exclusive. Under no circumstances may subscription ownership be transferred or shared with another person or company. Any violation of the above will result in automatic termination of your VIDA license, and no refund will be provided.

Software Refund Policy

Software download refunds are handled on a case by case basis.

To request a software refund go to your software orders and click the "Request Refund" button for the order you would like to have refunded.

Software order refund requests must be submitted within 14 days. If there is no button for an order, that order isn't eligible for a refund.