Volvo Car Bookstore Privacy Policy
Last updated July 29, 2020
Scope and Purpose
This Service Privacy Policy describes the privacy practices of Volvo Car USA, LLC ("Volvo Car USA", "we", "our", or " us") with respect to particular processing for the Volvo Car Bookstore website ("Bookstore") located at www.volvotechinfo.com. This Service Privacy Policy sets forth:
- information we collect and why;
- how we share your information;
- your rights about this use and sharing;
- and your choices with respect to this use and sharing.
For information about how we: share your information generally throughout our services, protect your information, process children's information, address Do Not Track, make changes to our Privacy Statement and Service Privacy Policies, and can be contacted, please see our Privacy Statement.
This Service Privacy Policy does not apply to authorized Volvo Cars retailers, or third parties to whom you directly provide your information including, but not limited to, subscription services, insurance companies, or other third parties who may offer special rates or products to Volvo Car USA customers, nor to content posted on social media channels. These entities are independent of Volvo Car USA and responsible for their own collection of information. Please refer directly to those entities and their particular privacy policies for more information.
Information We Collect and Why
The Bookstore is our online bookstore where you can find technical information on Volvo Car USA's products, owner information, and aftersales marketing and sales materials. Volvo Car USA collects certain personal information from you when you use the Bookstore. "Personal information" is information that identifies, relates to, describes, references, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer, household or device. Some personal information we collect from you, either directly or automatically, and some personal information we may receive from other parties such as our Retailers, our service providers, the government, or other third parties.
When you:
- access and use the Bookstore: We automatically collect your personal identifiers (such as your IP address), location information (such as may be determined through your IP address), internet and other electronic network activity (such as usage information, browsing history, and information regarding your interaction with our Bookstore) , and device information (such as hardware model, operating system, browser, and preferences) to provide the Bookstore to you, enhance user experience, and to conduct data analytics. This personal information is collected automatically through cookie and other technologies. For information on how we use cookies on our digital platforms, please see our Cookie Notice.
- create a customer profile: We collect from you your identifiers (such as your first and last name, mailing address, telephone number, and e-mail address) to create your account and to communicate with you about your account. If you have elected to, we may also use this personal information to send you communications we feel may be of interest to you. Once your account is created, we will also store your assigned customer ID.
- contact us: We collect from you your identifiers (such as your name, e-mail address, mailing address, and telephone number) to respond to your questions or inquiries and troubleshoot where necessary.
- make a one-time purchase by credit card: We collect from you your identifiers (such as your first and last name, mailing address, telephone number, and e-mail address) and your financial information (such as your credit card number, expiration date, and CVV) to process, invoice, and ship your order. We will also use this personal information to communicate with you about your purchase.
How We Share Your Personal Information
For information about how we share your information generally throughout our services, please see our Privacy Statement.
Sharing of personal information for a business purpose within the preceding 12 months.
In the preceding 12 months we have shared:
- Your identifiers and internet and other electronic network activity with our service providers who help us conduct analysis about our customers.
- Your identifiers and internet and other electronic network activity with our service providers to support and maintain the security and functionality of the Bookstore.
- Your identifiers and location information with our marketing partners for our own direct marketing purposes.
Sale of personal information within the preceding 12 months.
We have not sold any of your personal information that we collected through the Bookstore within the preceding 12 months.
Your Rights Under California Law
Under California law, consumers residing in California are granted the right to access or delete the personal information that we have collected about them, to opt-out of the sale of their personal information by us to a third party, and not to be discriminated against for exercising these rights. To learn more about your rights with respect to your personal information and how to exercise those rights, please see our Privacy Statement.
Your Rights Under Nevada Law
We do not sell personal information collected through our website for monetary consideration. Under Nevada law, you may opt-out of future sales of your personal information collected through our website for monetary consideration. If you want to opt-out of any potential future sales, please email us at: vcuscare@volvocars.com with "Opt-Out of Future Sale of Personal Information" in the subject line and body of your message.
Information Choices
If you wish to opt-out of receiving marketing information, we will not contact you directly with messages about new online products or services and we will not use personal information obtained from your registration for or use of our Bookstore to contact you with marketing messages about any Volvo Cars products or services. To opt-out, please do one of the following:
- Update your customer profile by removing the checkmark beside "Check here to receive weekly 'What's New' e-mail".
- Send us an e-mail to vtihelp@volvotechinfo.com, with "Privacy" as the subject and indicate that you wish to stop receiving weekly "What's New" e-mails.
- Call Volvo Cars Online Bookstore at (800) 258-6586.
If you created a customer profile, you may retrieve your personal information in order to make any changes and updates to your information. Your information is accessible via your assigned customer ID and password.
Information Security
To protect your personal information from loss, theft, and unauthorized access, use, or disclosure, we have implemented technical, administrative, and physical security measures including 256-bit encryption, access controls, and secure development processes. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure or impenetrable.
Cookies
When you visit our website, we will use cookies to make sure you get the best experience on our website. These cookies might be about you, your preferences, or your device. The information does not directly identify you but gives you a more personalized experience. By accepting cookies from our website, you are able to save vehicles you have configured, enter our owner sites, and take advantage of other customized areas of our websites. Our cookies are temporary and are stored only as long as you stay within the bookstore.
Children's Privacy
Our products and services are not intended to be used by children. We do not knowingly solicit or collect any personal information about children under the age of sixteen (16) nor knowingly allow children to order our products, communicate with us, or use any of our online services or mobile applications. If a child has provided us with personal information, a parent or guardian of that child may contact us to have that information deleted from our records. If you believe that we might have any information from a child under the age of sixteen (16), please tell us using the Contact Information listed below. We will take all reasonable steps to delete the child's information as soon as possible except where necessary to protect the safety of the child or others as required by law.
Volvo Car USA does not have actual knowledge that it sells personal information of minors under the age of sixteen (16) years.
Links to Third-Party Websites
Links to Third Party Sites: the Volvo Car Bookstore site may contain links to third party web sites. The linked sites are not under the control of Volvo Car USA, and Volvo Car USA is not responsible for the contents of any linked site or any link contained in a linked site. Volvo Car USA provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by Volvo Car USA.
Changes to Our Privacy Policy
Volvo Car USA reserves the right to amend this Service Privacy Policy and other related policies at our discretion and at any time. If the changes allow us to use personal information in ways that materially affect your rights, we will post a special note on our digital platforms and, if required by law, will prompt you for your consent for certain changes. When we make changes, we will post the updated Service Privacy and update the "Last Updated" date. Each version of this Service Policy will be identified by their Last Updated date.
Contact Information
For information about how we: share your information generally throughout our services, protect your information, process children's information, address Do Not Track, make changes to our Privacy Statement and Services Privacy Policies, and can be contacted, please see our Privacy Statement.
Cookies
Strictly Necessary Cookies
| Cookie | Domain | Type | Description | Duration |
|---|---|---|---|---|
| token | .volvotechinfo.com | Identity | Used by this site to track user session. Required for normal operation of stateful functionality on the site including e-commerce and user identity | 7 days |
Performance Cookies
| Cookie | Domain | Type | Description | Duration |
|---|---|---|---|---|
| _ga | .volvotechinfo.com | Analytics | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 2 years |
| _gid | .volvotechinfo.com | Analytics | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. | 1 day |
| _gat_UA-214184078- | .volvotechinfo.com | Analytics | A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to. | 1 minute |